MASTER SERVICE AGREEMENT
This Master Service Agreement (Agreement)
is between CtrlS an
Indian Company incorporated under the Companies Act, 1956 and
having its registered
office at Pioneer Towers, Plot no.16, Software Units Layout,
Madhapur, Hyderabad
(hereinafter referred to as the "CtrlS" which expression shall
include his heirs,
successors, legal representatives and assignees) and , a
company incorporated under
the Companies Act, 1956 and having its registered office at
(hereinafter referred to
as the "Customer" which expression shall include his heirs,
successors, legal
representatives and assignees).
CtrlS and Customer shall individually be called as "CtrlS",
"Customer" and
collectively called as "Parties".
The Parties agree as follows:
Each Party acknowledges that Order
Processing Form OPF shall be
confirmed / completed only once each Party has accepted the
terms mentioned in this
Master Service Agreement ("MSA") the Service Level Agreement
("SLA") and the terms
mentioned in Accepted User Policy ('AUP"). This MSA shall
include the SLA and will
bind both of the Parties to all of the terms and conditions
mentioned hereof.
This Agreement covers all the terms and conditions with
respect to the Services
detailed in the OPF to be provided by CtrlS and to be received
by the Customer. This
Agreement shall supersede all prior oral or written
agreements, negotiations,
discussions between CtrlS and Customer.